Support
Noonloft supports its themes for every store that bought them from the Shopify Theme Store. We usually reply within 24 hours on business days, and always within 2 business days. Business days are Monday to Friday. Support hours are 08:00 to 17:00 UTC.
How to reach us
Section titled “How to reach us”- Support form (preferred): https://support.noonloft.com/contact/
- Email: support@noonloft.com
Please include:
- your name and the email address we should reply to;
- your store URL, for example
your-store.myshopify.com; - the theme name and version (in Online Store > Themes);
- what is wrong: what you did, what you expected and what happened instead, and the page where it happens;
- screenshots or a screen recording, if you can.
Never send us your store password or staff account details. If we need access to your store, we send a collaborator request that you approve in your Shopify admin.
What support covers
Section titled “What support covers”- Questions about the theme’s sections, blocks and settings.
- Help setting up the features described in this documentation.
- Bugs in the theme’s code. We fix critical bugs as soon as possible and release the fix as a theme update.
What support does not cover
Section titled “What support does not cover”- Changes to the theme’s code or design beyond its settings (custom development).
- Code changes made by you or a third party, and problems they cause. We may ask you to check the problem on an unmodified copy of the theme.
- Third-party apps, and conflicts caused by them. Contact the app’s developer first.
- Store setup outside the theme, such as payments, shipping, domains and taxes. See the Shopify Help Center.